Frequently Asked Questions

Helpful Hints

What are the requirements for my District or Agency?
If you have questions regarding what your district or agency requires for you, you must contact them directly. If you need their contact information, please go to their website.

How do I register for a course?
Using either Chrome or Safari as your web browser, please go to and click on “Shop”. On the SHOP page, choose the course you desire to take by clicking on it. Then “Add to Cart”. IF you have a Coupon Code, enter it and click on “Apply Code”. Then Proceed to Checkout.

Why can’t I find/print my Certificate?
On your profile page you will choose the tab on the left that reads “My Courses/Certificates”.  This will display your courses and your assessment scores.  In the  course, the certificate link will appear under the course section.  If you have passed all of the assessments, then an icon like the one below will appear. Click on the icon to open and save or print a PDF copy in your electronic file.

Where do I get a Coupon Code?

Coupon Codes (formerly referred to as Access Codes) are available through SOME school districts or agencies. If your district or agency has such a code, you must obtain it from them.

How do I change my Username?
Usernames CANNOT be changed. However, if you require a change to the first or last name on the account or any other information, please email us at with the username and name on the account, and the change you are requesting.

Can I complete the training in one day?
It probably is possible to complete the course in one day, but this isn’t recommended. It does take roughly 5 hours of studying to complete, but the workbook highly recommends that you observe other teachers in a classroom.  The time spent reflecting on this is very beneficial.

What score is my district looking for?
Many school districts or agencies require their teachers to pay for, take, and pass the course. Most school districts or agencies require that their teachers get an 85% score, but you will need to call your district or agency offices or visit their web page to be sure.

Can I talk to someone at your office?
Absolutely! Feel free to contact the staff Monday – Friday 9 am – 4 pm MT at 435-755-7800. You are also welcome to email our staff at

Regarding SubAssessments

What score do I need to pass my assessment?
If you have questions regarding what score your district or agency requires you to achieve on your certificate, you must contact them directly. If you need their contact information, please go to their website.

If I scored adequately but want to see if I can do better, can I use remaining attempts to try to get a better score?
Do not be afraid to use all four attempts in trying to get the best score you can. We will always keep the BEST score, no matter on which attempt it was scored.

If I am not very successful on my first try on an assessment, what can I do to score better on the remaining attempts?
If you do not achieve the necessary or desired score on an attempt of the assessment, please return to the associated lesson to study more about the principles covered in the questions you missed. When you have studied sufficiently, return to take the Assessment again.

What if I don’t pass the Quiz/SubAssessment and I’ve used all my attempts?
If you do not score the necessary or desired score on your assessment, you may purchase a TOTAL of four retakes on the assessment for $20.00. Click on “Shop” in the upper right-hand corner of the page. On the SHOP page choose “Assessment – Test Reset” and add it to your cart. When the purchase is complete, email to let us know. The reset may take up to 24 hours (possibly more if it is the weekend or a holiday).

E-Mail Address

Phone 435-755-7800

Fax 435-755-8080

Mon–Fri 8 am-4:30 pm MT

Online Chat Mon–Fri 9 am-4 pm MT